IT & Infrastructure Expertise
Sectors Supported: Hospitality • Retail • Government • Healthcare • Education
Workflow Optimization: Leveraging Google Gemini models to accelerate my deliverables--ticket resolution and creating apps for productivity & increasing knowledgebase
Hardware & Physical Infrastructure
From the rack to the endpoint, I handle the physical layer of IT operations, including deployment, migration, and site resilience.
- Network & Infrastructure: Switches, firewalls, modems, servers, and wireless access points.
- Low-Voltage & Cabling: Rafter runs, multi-level drops, strict cable management, and PoE device integration.
- Endpoints & Peripherals: PCs, laptops, KVMs, backup appliances, and user workstations.
- Site Reliability: Disaster readiness, weather hardening, and large-scale hardware migrations.
Specialized Industry Support
Deep domain expertise in the specialized software and hardware ecosystems that power hotels, restaurants, and retail environments.
- Hospitality Hardware: Key card encoders, payment processing terminals, VoIP systems, and specialized receipt/kitchen printers.
- Oracle Hospitality: Opera, Simphony POS, and Micros9700.
- Marriott Ecosystem: FSPMS, Lightspeed, Galaxy LS, MARSHA, and CTAC/zOS.
- Point of Sale (POS): NCR, Toast, and various retail checkout systems.
Programming
- Systems: PowerShell, Python, C++
- Web: HTML5, CSS, Javascript
- General Purpose: Java, Lua
Microsoft Office 365
- Standard Suite: Outlook, Excel, Word
- Administration: User management, licensing, and security policies
- Collaboration: Teams, SharePoint, and Exchange Online
Hobbyist Projects & Freelance
Applying enterprise IT concepts to personal infrastructure and freelance development.
- Smart Home: Automation systems designed with local AI integration.
- Hardware Engineering: Building personal workstations and networks from start to finish.
- Game Development: Freelance development for S2 Games, building a matchmaking ELO-K system.
Systems Administration & Security
Managing device health, user identities, and network security across distributed environments.
| Focus Area | Core Platforms & Technologies |
|---|---|
| Agentic Artificial Intelligence | Google Gemini, NanoBanana, Canvas, and AIStudio |
| ITSM & Ticketing | Autotask, ServiceNow, SolarWinds |
| RMM & Remote Access | Datto, Splashtop, TeamViewer, ScreenConnect, MS RDP, VNC, Zoom, Bomgar |
| Identity (IAM) | Microsoft Entra ID (Azure AD), Okta, MFA management |
| Cloud & Workspace | Microsoft 365, Google Workspace & Cloud, Azure |
| Security & EDR | CrowdStrike, SentinelOne, MS Defender, Bitdefender, MalwareBytes |
| Compliance & Policy | PCI compliance, least-privilege access, 1Password |
| Imaging & Deployment | MS SCCM (Endpoint Configuration Manager), Intune |
Professional Experience
Tier 1 Helpdesk Support (2nd tier)
LEFCON | October 2024 - Present
- Supporting primarily hospitality group employees including Marriott, Hyatt, Sage, Crescent, etc.
- Manage escalations from FRT technicians, coordinate with vendors, and lead small projects.
First Response Team Technician
LEFCON | January 2023 - October 2024
- Managed first tier call queue and executed call-out follow-ups.
- Provided frontline technical support and ensured positive customer experience.
Field Technician
Essintial Enterprise Solutions | March 2023 - August 2023
- Performed hardware refreshes and resolved support incidents for Rite Aid store locations.
Customer Service Center Associate
Walmart | Sep 2019 - Dec 2022
- Customer Service Desk - Money Orders, Cash recycling (End-of-day), Returns.
- Cash Handling and Customer Service.
IT Deployment and Inventory Specialist
TISTA Science and Technology Corporation | Nov 2016 - Aug 2017
- VA Healthcare Administration - IT Support [T4NG Contract].
- U.S. Dept. of Veterans Affairs support.
IT - Network Infrastructure Consultant
Contractor | Jul 2016 - Oct 2016
- Monitoring and resolving network outages for client's systems.
IT - Help Desk Specialist
Contract Work (IT) | Feb 2016 - Jul 2016
- Deskside, Phone, and Remote support for an academic institution.
Education
Bachelor's Degree, Economics
University of Pittsburgh | 2014
- Activities and societies: SSOE Sustainability Initiative Project, SPE, Pittsburgh Coal Conference, Paul F. Fulton Scholarship, Collegiate eSports Founder & Manager.
- Concentrations: Econometrics, Modeling, Supply-chain Economics, International Finance.
Minor, Mathematics
University of Pittsburgh | 2014
- Activities and societies: Joseph M. Katz Talks - FedEx, Pittsburgh Pirates.
- Concentrations: Optimization & Modeling.
Certifications
CompTIA A+
CompTIA
Certified Axis Professional
Axis Communications
URC Level 1
Universal Remote Control
Certified Datto RMM Agent
Datto
Auvik Certified Professional
Auvik
SOTI One Administrator
SOTI
